Legal notice

This Legal Notice governs access to, navigation of and use of the website. Access to the portal is free of charge, except for the cost of the connection through the telecommunications network that you use.

These conditions apply regardless of the Terms and conditions of purchase, which specifically govern commercial transactions carried out through the online shop.

Accessing and using this portal gives you the status of User and means acceptance of these General Terms of Use from the moment of access.

You undertake to use the portal appropriately, in accordance with the law, morality, public order and generally accepted internet practices. In particular, you agree not to use the content or services to:

• Carry out unlawful or illegal activities or activities contrary to good faith.
• Distribute discriminatory, pornographic or xenophobic content, content that glorifies terrorism or content that infringes fundamental rights.
• Cause damage to the company's or third parties' systems, or introduce or spread viruses or any other physical or logical system capable of causing damage.
• Access or attempt to access other users' accounts, or alter their messages, emails or content.
• Systematically extract, reproduce or reuse the site's content by automated means without express authorisation.

Pino & Jacaranda reserves the right to remove comments, reviews or contributions that breach the above principles, especially those that undermine people's dignity, are discriminatory or offensive or, in our judgement, are not suitable for publication.

We accept no responsibility for the opinions expressed by users through comments, reviews, social media or other participation tools. Such opinions are the sole responsibility of those who express them.

If you post content on the site, you guarantee that you hold the necessary rights to do so and you authorise us to display it in the context of the website.

Pino & Jacaranda holds the intellectual and industrial property rights over the content of this website: texts, images, designs, navigation structure, software, trademarks, trade names, logos and any other element capable of protection.

The reproduction, distribution, public communication, transformation or any other form of exploitation, in whole or in part, of the content for commercial purposes, in any medium and by any technical means, is prohibited without express written authorisation.

You may view, print or download the content solely for your personal and private use, provided that you do not alter, remove or modify copyright notices, trademarks or other indications of protection.

The third-party trademarks that appear on the site belong to their respective owners and are shown solely to identify the products we sell.

The presence of links or hyperlinks to other websites is purely informational. It in no way implies endorsement, approval or supervision of their content by Pino & Jacaranda.

We accept no responsibility for the content, availability, quality or accuracy of linked external sites, or for any damage that may arise from accessing or using them.

Pino & Jacaranda does not guarantee that the content of the portal is free from errors or omissions, that the site will be available without interruption, or that it will be free from viruses or other harmful elements.

Consequently, and to the extent permitted by applicable law, we will not be liable for any loss or damage arising from errors or omissions in the content, unavailability of the portal, service interruptions, IT failures or the transmission of malicious software.

Pino & Jacaranda reserves the right to deny or withdraw access to the portal and the services offered, without prior notice, to users who breach these terms of use, current legislation or the principles of good faith.

The processing of the User's personal data and the exercise of the rights of access, rectification, erasure, restriction, objection and portability are governed by our Privacy Policy.

The use of cookies and similar technologies is explained in the Cookie Policy, where you can also set your preferences at any time.

You can exercise your rights directly from the privacy requests.

Pino & Jacaranda reserves the right to make, without prior notice, any changes it considers appropriate to the portal, and may change, remove or add content, services or the way they are presented.

These conditions will remain in force for as long as they are published and may be amended at any time, applying from their publication on this same page. The date of the latest revision appears in the header.

Amendments do not apply retroactively to orders that have already been confirmed, which are governed by the conditions in force at the time of purchase.

If something has not gone as you expected, please write to us first at info@pinoyjacaranda.com or call us on +34 610 106 298.

We have official complaint forms available to consumers in our physical stores.

As a consumer, you may turn to the consumer arbitration bodies and to the competent alternative dispute resolution bodies, as well as to the municipal consumer information offices and the consumer services of your autonomous community. For cross-border purchases within the European Union, you may contact the European Consumer Centre in Spain.

The relationship between the User and Pino & Jacaranda is governed by Spanish law in force at any given time.

For users who are consumers, the jurisdiction recognised by consumer legislation will apply, which in general corresponds to the courts and tribunals of the consumer's place of residence.

For relationships that are not consumer relationships, the parties submit, expressly waiving any other jurisdiction, to the courts and tribunals of the city of Madrid.