01Delivery times
We work with different agencies depending on the type of product: parcel delivery for small and medium-sized items, and specialized transport for furniture and large items.
| Item type | Timeframe |
|---|---|
| Small and medium-sized items | 2–7 business days |
| Furniture and bulky items | 7–21 business days |
The specific delivery time is usually indicated on each product page. If it is not listed, or if you need the order by a specific date, please write to us at info@pinoyjacaranda.com or call us at +34 610 106 298 / +34 679 465 033 and we will check it before you make your purchase.
During periods of high demand such as sales, Black Friday, or the Christmas campaign, delivery times may be extended due to agency overload.
When the 30-day period applies. When we have not indicated a specific delivery time for a product, delivery will be made within a maximum of 30 calendar days from the order confirmation.
Many of our items have their own longer lead time, and we always communicate it to you before you buy: on the product page, in the quote, or in the order confirmation email. This is the case for custom-made, made-to-order, back-ordered, or imported products. In these cases, that specific lead time applies and replaces the 30-day period.
If for any reason we are unable to meet the communicated deadline, we will notify you as soon as possible and you can choose to wait for a new date or cancel the order and get a full refund.
02Shipping areas
We currently ship directly from our website to:
- Mainland Spain
- Mainland Portugal
- Balearic Islands, Ceuta and Melilla
- France and Germany
- Ireland, Belgium and the Netherlands
- United Kingdom, subject to customs checks and import taxes
Some products, such as furniture and bulky items, can only be shipped from the website to mainland Spain and Portugal. For those products outside the mainland, and for any other country or region (including the Canary Islands), we prepare a personalised quote. Write to us at info@pinoyjacaranda.com or contact us by phone or WhatsApp and we will quote the shipping for you.
03How and where it is delivered
Delivery is made to the address you provide or, when the agency cannot access the exact address, to a nearby collection point. We need you to provide us with complete contact details and an accessible address.
What furniture delivery includes
Furniture deliveries are curbside, unless the product description expressly states that they include delivery upstairs or assembly. This means that the carrier unloads the merchandise at the portal, not into the home.
If you wish to arrange for upstairs delivery and assembly, please ask us and we will prepare a personalized quote, provided access allows: available elevator, wide stairs, or no special restrictions.
Before purchasing furniture: measure the space where the piece will go, but also the door, hallway, landing, and elevator. This is the number one cause of issues with large deliveries.
04Products with special delivery times
La Cartuja de Sevilla. Made to order, with an average production time of 5 weeks. During August, the factory remains closed, so orders placed during this period will be delivered from September onwards.
Custom-made, made-to-order, and back-ordered products. Lead times are confirmed for each order and vary depending on volume, chosen finish, manufacturer availability, and season. We will always communicate the estimated lead time before you confirm your purchase, and that will be the reference date for the order. Please also note that these items do not allow withdrawal once manufacturing has begun: consult the details in Returns and Refunds.
05Shipping costs
Shipping costs depend on the order value and the destination, not on weight. This is our standard rate, which applies to most of our products:
| Destination | Shipping | Free from |
|---|---|---|
| Mainland Spain and Portugal | 4,95 € up to 49,99 € 5,95 € from 50 to 99,99 € |
100 € |
| Balearic Islands, Ceuta and Melilla | 6,95 € | 150 € |
| France and Germany | 9,95 € | 150 € |
| Ireland, Belgium, the Netherlands and the United Kingdom | 14,95 € | 150 € |
The order value is the total of the products after discounts. For the United Kingdom it does not include customs duties or import taxes (see section 07).
You will always see the exact cost in your cart before paying, and that is the final amount. If a rate does not look right to you, write to us at info@pinoyjacaranda.com before paying and we will check it.
06Products with their own conditions
Some products have conditions that differ from the standard rate: always free shipping to mainland Spain and Portugal, a different minimum order for free shipping, or their own shipping cost because they are made to order or ship directly from the maker's workshop.
We state this on each product page, in the «Shipping» line, and the cart calculates it automatically.
Furniture and bulky items: free kerbside delivery in mainland Spain and Portugal. For other destinations we will prepare a quote.
If your order includes products with different conditions, or that ship from different warehouses, the cart adds up what applies to each and shows you the total cost before you pay.
07International shipments and customs
From our website you can buy directly for delivery to France, Germany, Ireland, Belgium, the Netherlands and the United Kingdom, at the rate in section 05 and with free shipping from 150 €. Furniture and bulky items, and all other countries, are quoted on request.
For shipments outside the European Union, such as the United Kingdom, the order may be subject to customs controls, requests for additional information by the agency or local authorities, and duties, import taxes, and fees.
These amounts are borne by the customer and are not included in the product price or the shipping rate. They are usually paid to the shipping agency at the time of delivery.
If any issue arises with the transport calculation or shipment feasibility, please write to info@pinoyjacaranda.com and we will review it manually.
08Upon receiving the order
Please inspect the merchandise immediately upon receipt. If anything has arrived damaged, notify us within the first 24 hours by writing to info@pinoyjacaranda.com with photographs and the order number.
This tight deadline has a reason: 24 hours is the window allowed by agencies to open an incident report. Within that time, we activate the insurance and resolve it at no cost to you.
If the package arrives visibly damaged, make a note on the delivery receipt before signing. For fragile items such as mirrors or glassware, record a video of the unboxing.
The risk of loss or damage to the goods is transferred at the time of delivery. Until then, we are responsible. And if you miss the 24-hour window, please still write to us: the 3-year legal warranty is still valid.
09Address changes and failed deliveries
If the order has not yet shipped
We can modify the delivery address as long as it is operationally possible. Contact us as soon as possible.
If the order is already with the agency
Delivery will be managed according to the address you provided in the order. Any subsequent change of address, date, collection point, or delivery method is subject to the agency's own terms and conditions.
If you arrange a modification of the shipment directly with the carrier, please note that it may hinder the traceability of the order and, consequently, the management of a possible claim for damages. Any additional costs applied by the agency for this change will be at your expense.
If no one is available for delivery
Agencies usually make a second attempt or leave the shipment at a collection point. If the order is not collected and returns to our warehouse, we will contact you to arrange a new shipment; the costs of the second delivery may be charged.
This does not affect your right of withdrawal or legal guarantees, which you can consult in Returns and refunds.
